⭐ Cancellation & Refund Policy – Mehndi Sathi

Last Updated: 2025

At Mehndi Sathi, we want every customer to have a smooth and satisfying shopping experience. This policy explains how cancellations, refunds, and returns are handled for mehndi products ordered through our platform.

❌ 1. Order Cancellation

Customer‑Initiated Cancellation

You may cancel your order before it is shipped.

• Go to My Orders → Choose Order → Cancel Order

• If cancellation is successful, a confirmation message will be sent to you.

Once shipped

Orders cannot be cancelled once they are shipped.
You may request a return after delivery (see return conditions below).

🔄 2. Return & Replacement Eligibility

Returns or replacements are accepted only under the following conditions:

• Wrong product received

• Damaged or defective product

• Product packaging was opened or leaked

• Expired or low‑quality mehndi cones delivered

You must raise a request within 48 hours of delivery with:

• Order ID

• Photos/videos of the issue

Items must be unused and kept in original packaging.

💰 3. Refund Process

Approved refunds are processed to your original payment method:

• UPI / Wallet / Credit & Debit Cards: 3–7 business days

• Bank Transfer (if needed): 4–10 business days

Refund timelines may vary depending on your bank.

🛑 4. Non‑Refundable Items

Refunds will not be provided for:

• Used mehndi cones

• Opened or damaged products caused by the customer

• Delayed delivery caused by courier logistics

• Wrong address or unreachable customer

🔁 5. Replacement Policy

If your product qualifies for a replacement:

• A new product will be shipped after verification

• Courier pickup for damaged/wrong items may be arranged (location dependent)

💬 6. Support & Claims

For cancellation, refund, or return queries, contact:
📧 support@mehendisathi.com
📞 8910092254

Our support team responds within 24–48 hours.